Privacy policy
Our Commitment to Your Privacy
At Aravindh Herbal Labs, safeguarding the privacy and security of your personal information is a top priority. This Privacy Policy transparently outlines the types of information we gather, how we utilise it, and the control you have over your data. This policy encompasses our online and offline operations, including our website, mobile applications, and physical stores.
1. Information We Collect
Aravindh Herbal Labs only collects the information necessary to ensure efficient and accurate service. The majority of the data we collect is fundamental and essential for processing purchases or providing refunds. Examples of customer information we may collect include your name, address, telephone number, date of birth, email address, details of items requested or purchased, language preference, the IP address and operating system of your computer, and browser type and version.
We guarantee that your personal information will never be sold, distributed, or leased to third parties
To better understand, protect, and serve our users, we may automatically track information about your behaviour on our website. This data is used for internal user demographics, interests, and behaviour research. The information is compiled and analysed in an aggregated and anonymous manner. This may include the URL that referred you to our website (whether on our site or not), the URL you navigate to next (whether on our site or not), your computer browser information, and your IP address.
2. Creating an Account
To enjoy our website's full range of features, you can register and create a free member account. Our online registration form may request your name, email address, and password.
Your password is a vital component of our security system, and you are responsible for safeguarding it. Never share your password with third parties. If you suspect your password has been compromised for any reason, we urge you to change it immediately.
3. Technologies for a Tailored Experience
We employ various technologies to collect information about your website visit. This includes data such as the Uniform Resource Locator (URL) that directed you to our site, your Internet Protocol address, browser type, browser language, the date and time of your request, and more. This data allows us to enhance and personalize your experience on our website. For instance, we may collect the Internet Protocol (IP) address identifying your computer or device to determine your geographic region for statistical purposes. Sometimes, we may use these technologies with the personally identifiable information you provide on the website. These technologies can reveal information such as whether you have previously visited Aravindh Herbal Labs. They also empower you to save your preferences for a more convenient browsing experience. Each technology is further detailed below:
- Web Beacons & Tracking:
Web Beacons (also known as clear gifs and pixel tags), tracking links, and/or similar technologies comprise a few lines of code embedded on our website pages. They are often utilised in combination with Cookies and are typically invisible to website users. Web Beacons can relay information to third parties like our service providers. They may track customer response to advertising, optimise interactive advertising targeting, and enhance customer support and website usability. If you reject our Cookies (see the Cookie section below), Web Beacons will be prevented from relaying information about you, which may limit your access to some website features.
- Cookies:
We utilise data collection devices like "cookies" on certain website pages to analyse web page flow, assess promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in delivering our services. We offer certain features exclusively through the use of "cookies." Cookies also allow you to enter your password less frequently during a session and help us provide information tailored to your interests. Most cookies we use are "session cookies," which means they are automatically deleted from your hard drive at the end of your browsing session. You are always free to decline our cookies if your browser permits. However, please note that doing so may restrict your access to specific website features and require you to re-enter your password more frequently during a session.
4. How We Utilize Your Information
We use personal information primarily to provide the services you request. If we use your personal information for marketing purposes, we will always allow you to opt out of such uses. We also utilise your personal information to resolve disputes, troubleshoot technical problems, promote a safe and secure service, collect payments, measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates, personalise your browsing experience, detect and protect us against error, fraud, and other criminal activity, enforce our terms and conditions, and for other purposes as described to you at the time of collection.
In our continuous effort to improve our products and services, we collect and analyse demographic and profile data based on user activity on our website. We identify and use your IP address to diagnose problems with our server and effectively administer our website. Your IP address is also used to help identify you and gather broad demographic information.
We may occasionally invite you to participate in optional online surveys. These surveys may ask for contact and demographic information such as your zip code, age, or income level. This data allows us to tailor your experience on our site, providing content you may find interesting and displaying content according to your preferences.
5. The Mutual Benefits of Information Sharing
- Email Marketing:
When you share your email address with us, we may send you emails such as newsletters, surveys, or other messages containing product and event information, Siddha & Ayurveda tips, or promotional offers. Suppose you no longer wish to receive these emails. In that case, you can easily unsubscribe by clicking the 'Unsubscribe' link within the email or by editing your information and consent settings in the 'Profile' section for registered users.
- Text Messages:
If you provide us with your mobile phone number, you may receive text messages/SMS alerts containing product and event information, Siddha & Ayurveda tips, or promotional offers directly on your mobile phone. We assure you that we will never send unsolicited text messages. Aravindh Herbal Labs does not charge any fees for text messages we send. However, please be aware that your mobile service provider may charge you for sending and/or receiving text messages, airtime, and any other standard applicable rates.
- Phone Calls:
Providing your mobile phone or landline number on our website may result in receiving phone calls containing product and event information, Siddha & Ayurveda tips, or promotional offers.
- Service-Related Communications:
When you provide your contact information, we may use it to deliver service-related announcements regarding the website via any means, including email or letters. We may also contact you regarding customer service requests or questions. For example, all registered users will receive a welcome email to confirm their registration. These types of communications are essential for serving you, responding to your concerns, and upholding the high level of customer service Aravindh Herbal Labs is committed to providing.
- Personalized Service:
We may use your personal information to offer a more customized service and website experience. For example, we suggest products that align with your specific interests. Email, text messages/SMS, and phone calls may convey customized information.
- Events, Questionnaires, and Surveys:
From time to time, Aravindh Herbal Labs may sponsor special events such as contests, promotions, or other offerings, as well as questionnaires and surveys. These events may have specific rules explaining how your personal information will be processed. We strongly encourage you to review any applicable rules before participating. If a special event, questionnaire, or survey is not subject to specific regulations, this Privacy Policy and the purposes it outlines will govern the processing of your personal information.
6. Advertising on Our Website
We collaborate with third-party advertising companies to serve ads when you visit our website. These companies may use information about your visits to this and other websites to tailor advertisements about goods and services that may interest you. Please note that this information does not include your name, address, email address, or telephone number. We assume no responsibility concerning your visits to such other websites or any information you provide on them.
7. Links to External Sites
Occasionally, we may provide links to third-party websites. These links will redirect you away from our portal. We must understand that we do not control the linked sites and are not responsible for their privacy practices, content, links within them, or any changes or updates to such sites. We are also not responsible for webcasting or other transmissions received from any linked site. We provide these links solely for your convenience and do not endorse the site, its use, or its contents.
8. Sharing Your Information
We may share personal information with other corporate entities and affiliates for the following purposes: helping to detect and prevent identity theft, fraud, and other potentially illegal activities; correlating related or multiple accounts to avoid the abuse of our services; and facilitating joint or co-branded services that you request where such services are provided by more than one corporate entity. This Privacy Policy binds these entities and will handle your information accordingly. If you object to this type of sharing, we request that you refrain from providing us with any personal information.
We may engage other companies and individuals to perform functions on our behalf in a manner consistent with this Privacy Policy. Examples include website management companies, order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web hosting companies, and fulfilment companies (e.g., companies that coordinate mailings). These third parties may have access to personal information necessary to perform their designated functions. However, they are prohibited from using such information for purposes other than on our behalf and under this Privacy Policy.
In certain instances, you may consent to sharing your information with a third party, such as an event or promotion co-sponsor. If you consent, we will share your information with that third party. Please be aware that such third parties may use the information you provide for their purposes and under their policies.
We may disclose personal information if required by law or if we believe in good faith that such disclosure is reasonably necessary to comply with court orders or other legal processes. We may also disclose personal information to law enforcement offices, third-party rights owners, or other entities if we believe in good faith that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy, respond to claims that an advertisement, posting, or other content violates the rights of a third party, or protect the rights, property, or personal safety of our users or the general public.
9. Business Transfers
If we or our assets are planned to be merged with or acquired by another business entity, we and our affiliates may share/sell some or all of your personal information with that entity. Should such a transaction occur, another business entity (or the newly combined entity) will be obligated to follow this privacy policy concerning your personal information.
10. Security Precautions
We have implemented robust and reasonable measures to protect the personal information stored in our databases. These measures are designed to prevent unauthorised access and maintain your information's appropriate use and accuracy. Furthermore, data transmitted with our online store is encrypted and secured by SSL in compliance with international standard IS/ISO/IEC 27001.
11. Transfer of Data to Other Countries
Aravindh Herbal Labs, our Affiliates, and third parties who may receive your personal information by this Privacy Policy, along with the databases in which your personal information is stored, are primarily located in India and are required to uphold the privacy representations made in this Privacy Policy under applicable laws of this country. In the case of data transfer to any other country, the legal protections applicable to personal information in that specific country will apply.
12. Choice/Opt-Out
Once they have set up an account, we allow all users to opt out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners and from us in general.
To remove your contact information from all Aravindh Herbal Labs lists and newsletters, please email us at info@aravindhherballabs.com.
13. Policy Changes
Our Privacy Policy is subject to change from time to time. Without obtaining your explicit consent, we will never reduce your rights under this Privacy Policy. We will post any privacy policy changes on this page. If the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also maintain an archive of prior versions of this Privacy Policy for your review.
14. Your Comments
We value your feedback and encourage you to share your thoughts with us. If you have any questions or comments about our privacy policies, please feel free to message us by writing to us at info@aravindhherballabs.com.
15. Our Rights
We reserve the right to monitor areas of the portal electronically. We may disclose any Content, records, or electronic communication of any kind if required to satisfy any law, regulation, or government request if such disclosure is necessary or appropriate for the operation of the portal or to protect our rights or property, or the rights of our users, Sponsors, Providers, Licensors, or Merchants.
We are not responsible for screening, policing, editing, or monitoring such Content. However, if notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine, at our sole discretion, whether to remove or request the removal of such Content from the portal. We may terminate or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.
Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it appears that you intend to resell the products. Additionally, we reserve the right to limit the quantities of items each customer purchases.
16. Children's Policy
The Aravindh Herbal Labs website is not intended for individuals under 18; we do not knowingly collect personally identifiable information from anyone under 18. If you are under 18, you are welcome to browse the Aravindh Herbal Labs website. Still, we ask that you please refrain from providing any personal information, including registering for an account. If we become aware that we have inadvertently received personal information from a visitor under 18, we will promptly delete the information from our records.
17. Your Consent
By using the Website and/or providing your information, you consent to collecting and using the information you disclose on the website under this Privacy Policy. This includes, but is not limited to, your consent to share your information as this policy outlines.
If you believe any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at the address provided above. We will promptly correct any information found to be inaccurate.