Frequently Asked Questions
At Aravindh Herbal Labs, we believe informed customers make empowered wellness decisions. These FAQs cover everything about our products, treatments, clinics, consultations, delivery, care, and returns, all in one place.
About Aravindh Herbal Labs
What does Aravindh Herbal Labs specialize in?
Aravindh Herbal Labs is a 60+ year-old traditional medicine institution offering Ayurveda, Siddha, Naturopathy, and Yoga-based products and treatments. We manufacture 500+ herbal formulations and operate clinics + treatment hospitals across South India.
Are Aravindh's herbal products government-approved and certified?
Yes. All Aravindh herbal products are licensed under the State Drug Licensing Authority and are manufactured in GMP-certified and ISO-certified facilities.
Every formulation undergoes thorough quality checks and impurity testing to ensure safety, purity, and compliance with regulatory standards before reaching customers.
What makes Aravindh different from other wellness brands?
We are not just a product brand but a medical ecosystem with:
- In-house physicians
- Therapeutic centres
- Panchakarma & naturopathy camps
- 500+ formulations
- 3000+ outlets
PRODUCTS & FORMULATIONS
Are Aravindh products safe?
Yes. All formulations are traditional, herbal, non-habit forming, and made according to Ayurveda & Siddha classical standards.
Do your products treat the root cause?
Yes. Our formulations work on balancing Doshas (Ayurveda) and Mukkutram (Siddha), not just relieving symptoms.
Are your products suitable for children or the elderly?
Yes, but dosage varies. Always consult our doctors for personalized guidance.
Where can I buy Aravindh products?
- At our clinics
- Through 3000+ retail outlets across India
- Online store (if enabled)
Doctor Consultations (Online & Offline)
Is the first consultation really free?
Yes. The first consultation, whether online or at our clinic, is free for all citizens worldwide. This allows anyone, anywhere, to experience Aravindh’s doctor-led, holistic approach before proceeding with a treatment plan.
What happens during a consultation?
Doctors conduct a holistic assessment, including:
- Dosha analysis (Ayurveda)
- Mukkutram evaluation (Siddha)
- Diet & lifestyle review
- Past medical history
- Symptom study
- Medication review
Based on this, a personalized treatment plan is provided.
Are online consultations as effective as in-person visits?
Yes. Online consultations are effective for diagnosis, herbal prescriptions, and lifestyle guidance. For therapies such as Panchakarma, Kizhi, Abhyangam, or conditions that require physical evaluation, offline visits are recommended.
How do I book follow-up consultations?
Follow-ups can be booked online or at clinics. A new free follow-up is available after 30 days.
TREATMENTS, THERAPIES & HEALTH CAMPS
What therapies do you offer?
We offer a wide range of therapies, including:
Abhyangam, Shirodhara, Kizhi, Pizhichil, Janu Basti, Greeva Basti, Thalapothichil, Nasya, Udwarthanam, Herbal Steam, and more.
Is Panchakarma available at all clinics?
Panchakarma is available at selected centres equipped with full facilities and medical supervision.
Do I need a doctor's approval before taking therapies?
Yes. All therapies are doctor-prescribed to ensure suitability and safety based on your condition.
What are Naturopathy & Ayurveda Camps?
Immersive 3-day & 6-day healing programs that combine fasting, therapeutic diet, yoga, hydrotherapy, acupuncture, and detoxifying treatments.
Can I download the yearly camp schedule?
Yes, the latest schedule is available as a downloadable PDF on the website.
ORDERS, SHIPPING & DELIVERY
How long does delivery take?
Domestic orders are processed within 3 working days (excluding Sundays and public holidays), depending on stock availability, and delivered within 7–10 working days from the date of dispatch.
Do you offer free shipping?
Yes, free shipping is available on all domestic orders.
Can I track my order?
Yes. Tracking details will be shared via email/SMS once your order is dispatched.
Do you ship internationally?
Yes, international orders are processed within the same 3-day window.
Delivery times and charges vary by country and are shown at checkout.
(Customs duties may apply, paid by the customer.)
Will I need to sign for my delivery?
Yes,s all shipments require a signature at delivery. If you are unavailable, an alternate recipient may sign on your behalf.
Do you ship outside India?
International shipping availability will be mentioned on the checkout page.
Can I buy products for resale?
Terms & Conditions say resale is not allowed, and AHL may refuse orders if resale is suspected.
RETURNS, REFUNDS & REPLACEMENTS
What is your return policy?
Aravindh Herbal Labs offers a 10-day return window only for:
✔ Damaged products
✔ Broken bottles (especially glass)
✔ Incorrect items delivered
Customers must report the issue to support within 10 days of delivery.
Do you offer refunds?
Refunds are provided only after verification and are approved if the reason is genuine.
In many cases, a replacement or product exchange of equal value may be offered.
How do I request a replacement?
Contact customer care with:
- Order ID
- Photos of the damaged or wrong product
- Contact details
Can I cancel my order?
Cancellation allowed only if requested promptly and verified by the support team before dispatch.
Do you accept returns for reasons other than damage?
Returns are only for damaged or incorrect products, as per the Returns Policy.
Who pays customs charges for international orders?
Customers are responsible for customs duties, taxes, or import fees applicable in their country.
If a customer refuses to pay customs duties, return charges will be deducted from the refund.
CUSTOMER CARE & SUPPORT
How do I contact Customer Care?
Customer Support:
+91 99425 30115
info@aravindhherballabs.com
Registered Office:
Aravindh Herbal Lab (P) Limited
140, Mudangiar Road, Rajapalayam – 626117
93618 08131
Health Camp Booking:
93618 08128
What information should I keep ready when contacting support?
- Order ID
- Phone number used during purchase
- Product name/details
- Photos (for damages)
- Consultation receipt (for clinic queries)
Are walk-ins allowed at clinics?
Yes, patients may walk in.
However, appointments are recommended for faster service.
CLINICS & HOSPITALS
What services are available at hospitals?
- Doctor consultations
- Therapies & Panchakarma
- Treatment for acute & chronic conditions
- In-patient care (where available)
Do different clinics offer different facilities?
Yes. Panchakarma, inpatient care, and specialized therapies may vary by location.